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ryany3154489
Participant
October 30, 2017
Question

Unable to open PDF's created in Visio

  • October 30, 2017
  • 1 reply
  • 1104 views

I have a user that is unable to open any PDF's he generates in Visio.  He is able to open them with other PDF viewers or Google Chrome, but Reader does not seem to work now.  When he is able to open them in Reader, they are blank and have an error message about there being a problem with the PDF, but no other viewing programs act this way.  It doesn't look like it's a Visio problem, but does look like an Adobe Reader problem.

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    1 reply

    AnandSri
    AnandSri
    Legend
    December 13, 2017

    Hello ryany3154489

    Sorry for the delay in response to your query and apologize for the inconvenience caused. Please check for any pending or latest updates of Adobe Reader from Help>Check for updates. You may also try to repair the installation file of Adobe Reader from Help>Repair installation(only for Windows).

    Restart the computer once after the installation of updates and repair.

    If the issue persists, reset the Adobe Reader preferences, to reset the preferences, refer to How to reset Preference settings in Acrobat.

    You may also refer to Can't open PDF and See how to troubleshoot problems opening PDF files and other PDF related issues

    Let us know how it goes.

    Regards,

    Anand Sri.

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