We have encountered a problem about unable to open word file embedded pdf attachment and show unexpected errorwe are looking for a solution / workaround to fix the problem asap. ThanksExisting environmentWindows 10 Enterprise LTSC zh-HK x64Microsoft Office Standard 2016 x64Adobe Reader 2017

C

ccpong_1234

Participant

Pregunta

Unable to open word file embedded pdf attachment

Forum|Forum|5 years ago
April 13, 2021
7 respuestas
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We have encountered a problem about unable to open word file embedded pdf attachment and show unexpected error
we are looking for a solution / workaround to fix the problem asap. Thanks
Existing environment
Windows 10 Enterprise LTSC zh-HK x64
Microsoft Office Standard 2016 x64
Adobe Reader 2017

Sample.docx

Este tema ha sido cerrado para respuestas.

try67

Community Expert

Can you translate the text of the error message you're seeing into English?

C

ccpong_1234Autor

Participant

The error in English should be "There was an error while reading a stream."

Amal.

Legend

Hi CCpong

Hope you are doing well and sorry for the trouble. As described you are unable to open the PDF and getting the unexpected error.

I have tried to reproduce the issue on my end with Win 10 and Adobe Acrobat Reader DC version 21.01.20145 and the PDFs are opening fine.

What is the version of Acrobat Reader 2017 you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. You may also download the patch manually from the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that helps.

Also, you may try using the Acrobat Reader DC (freeware application) https://get.adobe.com/reader/ and see if that helps.

Regards

Amal

C

ccpong_1234Autor

Participant

We are using Acrobat Reader 2017 with lastest patch (17.011.30194.30454)

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