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ITChris2023
Participant
March 18, 2024
Question

Unable to preview PDF files in Windows 10 file explorer

  • March 18, 2024
  • 4 replies
  • 882 views

I have at least three computers in my network that scan frequently and heavily. They rely upon the preview function to identify files and move them accordingly and it slows them down to open the files. For some reason, the preview function has stopped working in Windows 10 File Explorer. It will work on my machine and several others just not these heavy scanners/users. I have uninstalled and reinstalled, updated the version, checked the permission to allow preview in the app, and even mirrored their settings to my own. I also cleared the temp files No matter what I do I cannot get this preview to work. Any suggestions are appreciated. I am at a loss at this point.

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    4 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 19, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
      I
      ITChris2023Author
      Participant
      March 19, 2024

      No we use Acrobat reader.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        March 19, 2024

        is acrobat pro installed on your computer?

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          March 19, 2024

          in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

          p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



          <"moved from using the community bugs">
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