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A
Anonymous
December 28, 2016
Answered

Unable to print in Reader X

  • December 28, 2016
  • 4 replies
  • 837 views

Hallo,

kann mir bitte jemand helfen? Ich weiss nicht, welche Angaben nötig sind. Das Problem ist, dass ich plötzlich keine PDF-Dateien mehr drucken kann. Der Drucker ist ein Epson Stylus Office BX305FW.  Adobe Reader X - Version 10.1.16 habe ich. Epson kann mir nicht helfen. Sie meinen, das ist ein Problem von Adobe. Würde vom neuen "Geschützen Modus" des Acrobat Readers verursacht, der seit Version 10 eingeführt wurde und auch standardmäßig aktiv ist (obwohl, das Problem hatte ich ja vorher auch nicht). Den geschützen Modus habe ich daraufhin trotzdem herausgenommen. Das hat leider nicht geholfen. Den Drucker hatte ich auch heute morgen neu konfiguriert. Auch das hat nichts gebracht. Das Problem ist plötzlich aufgetreten und ich weiss leider nicht warum. Der Support von Adobe kann mir leider auch nicht helfen. Er meinte, ich solle die Version Adobe Reader DC herunterladen. Das geht leider auch nicht, da ich das Betriebssystem Windows Vista habe.

Ich hoffe sehr, dass ich hierüber jetzt eine Lösung für das Problem finden kann.

Vielen Dank im Voraus 🙂

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Correct answer Adorobat

HI michaelam57675822,

Thank you for sharing the info.

Could you please try unchecking print to file option and see if that make any difference:

Launch Reader>open any pdf>click File>Print>select your printer from the drop down options available under Printer>Advanced>uncheck the box next to Print to File>OK

4 replies

Adorobat
Adorobat
Participating Frequently
December 29, 2016

Hi michaelam57675822,

Could you please try the following steps:

1- Check for updates- launch Reader> click Help menu> select Check for Updates.

2- If that doesn't work, try to follow the steps given in the following link: Troubleshoot PDF printing in Acrobat and Reader

Do you see any error message when printing fails?

Are you able to print from other applications like MS Word?

A
Anonymous
December 29, 2016

Hello,

Many thanks for your answer.

1 - there are no updates necessary, i. e. everything is updated. I checked it.

2 - the first step and question is "Can you print this troubleshooting page?"

Answer: Yes, I can.

Your question about error message = No, there is no message at all.

It doesnt matter where this PDF comes from I cannot print any.

I have PDF's stored from years, then I received some lately from our yahoo-account as well from our web-account - I cannot print any of those PDF (only PDF's) anymore.

When I start to print it "they" force me to store it first. As I have no other possibility to carry on, I do it. Then I find it stored as PRN instead of PDF, i. e. the system changes it by itself.After that storing I get the regular window and I can see that the printer is working to print it as PDF. Just a moment before it comes to printing this PDF document the window disappear again and nothing else happens. I just see the document in front of me without any error message.

Maybe you can help better with those informations.

Thank you again.

Regards,

Michaela

[Personal information removed by moderator]

 

Adorobat
AdorobatCorrect answer
Participating Frequently
January 4, 2017

HI michaelam57675822,

Thank you for sharing the info.

Could you please try unchecking print to file option and see if that make any difference:

Launch Reader>open any pdf>click File>Print>select your printer from the drop down options available under Printer>Advanced>uncheck the box next to Print to File>OK

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