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M
moonlye
Participating Frequently
January 22, 2018
Question

Unable to print PDF - Citrix - Server 2016

  • January 22, 2018
  • 1 reply
  • 10410 views

Hello there,

We are having issues with Acrobat Reader in a Citrix - Server 2016 environment.

Suddently people are not able to print PDFs. the progress bar simply doesn't show up.
It requires a restart of the server before printing is working again. Printing PDFs from google chrome works fine, every other program also works fine, just not Adobe reader.

Have anyone else experienced this?

best regards

Daniel

    This topic has been closed for replies.

    1 reply

    G
    gerben23
    Participant
    February 7, 2018

    We have the exact same problem. We have a Windows server 2016 RDS environment. When printing a local file, we get the following error:

    The document could not be printed"

    The issue is resolved when the printer is reaplied to the user. Printing in Word or other program's doesn't trigger any errors. The problem only occours in Acrobat Reader DC (version 18.009.20050).

    AnandSri
    AnandSri
    Legend
    February 26, 2018

    Hi all,

    We apologize for the inconvenience caused, please install the latest update of Adobe Reader from Help>Check for updates, or install the updates manually from DC Release Notes — Release Notes for Acrobat DC Products

    Reboot the machine and try again.

    Let us know how it goes.

    Regards,

    Anand Sri.

    M
    moonlyeAuthor
    Participating Frequently
    February 26, 2018

    Hello Anand Sri.

    Can you give us the precise version of the release that fixes the issue?

    Have a good day.

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