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beatrixb42945121
Participant
February 13, 2020
Question

Unable to print pdf files on HP Color LaserJet Pro MFP M477fdw

  • February 13, 2020
  • 1 reply
  • 4275 views

When trying to print pdfs, the job would be displayed on my laptop, indicating "connecting to printer" then "connected to printer". On the printer's display it would indicated "documented printing". Nothing happens. At times, even that last message on the printer display would fade away, the job as such still being shown on the laptop as being processed.
Visibly, no other jobs are in the queue. Only happens to pdfs, MS Word, Powerpoint, Excel data all printed quickly. Only happens since last update of Adobe acrobat, never experienced before. 

operating system Mac Book Air mOS Catalina 10.15.2 (19C57). Adobe Reader Version updated to 2019.021.20058. Printer Proxy 15 (571). All drivers updated as available as per 26 Jan 2020. Complete printer system reset + reconnection to router + migration to latest software updates already done. 

Thanks for any help. Bea

This topic has been closed for replies.

1 reply

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
February 13, 2020

Let me move this to the Acrobat Reader forum for you, where you are more likely to receive an answer to your question.

Note that the Community Help forum is for help in how to use the Adobe Communities. Product questions should be posted in the associated product community.

 

I will also update the topic tags for you.

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beatrixb42945121Author
Participant
February 21, 2020

Yes please.

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