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ireneh97224398
ireneh97224398
Participant
February 3, 2018
Question

unable to print pdf from adobe reader dc

  • February 3, 2018
  • 1 reply
  • 1473 views

Cannot print to epson artison 730 any pdf files.  shows progress and printing and shows up in printer queue then disappears and does not print. as if i did not request it to print at all

    This topic has been closed for replies.

    1 reply

    AnandSri
    AnandSri
    Legend
    February 5, 2018

    Hello ireneh97224398

    We apologize for the inconvenience caused, as per the description above, you are not able to print from Adobe Reader DC using the Epson Artison 730 printer, Is that correct?

    Please refer and try the troubleshooting steps from the following KB doc Troubleshoot PDF printing in Acrobat and Reader Link: https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

    Please install the latest updates of the printer and reboot the machine.

    If the issue persists, please share the following details:

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

    S
    sharonh56655507
    Participant
    February 5, 2018

    All of this has been done.  Still the same.  I can print the Troubleshoot PDF printing in Acrobat and Reader pages! I can print other info from my computer.  I can NOT print PDF pages.  Cannot print to Epson XP-820/XP-860 Series Windows 7 any pdf files.  shows progress and printing and shows up in printer queue then disappears and does not print. as if i did not request it to print at all, and asked to save or cancel.

    It appears that is I want to print my PDF files I will be forced to by a yearly subscription.  As that is what the help choices are automatically.

    AnandSri
    AnandSri
    Legend
    February 9, 2018

    Hello sharonh56655507

    We apologize for the inconvenience caused, as per the description above, you are not able to print PDF files from Adobe Reader DC using the Epson printer, is that correct?

    As you mentioned that you have tried all the suggestions mentioned above, please install the trial of Acrobat Pro DC and see if this brings any difference.

    You can also enable or create a new test user profile with full admin rights and try printing from Adobe Reader DC. Let us know how it goes.

    Regards,

    Anand Sri.

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