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fcko47221159
fcko47221159
Participant
June 5, 2018
Answered

unable to print pdfs from Brother printer

  • June 5, 2018
  • 6 replies
  • 80960 views

I have a Brother printer (MFC-J475DW) and am able to scan and print many document types (e.g. Microsoft Office programs), but cannot print pdfs. The printer just doesn't respond. I am on a Windows 7 computer and have updated my drivers and Adobe Reader. Can anyone provide me some pointers on how to get this to work? Brother won't help with this issue, as they say it is a problem with settings in Adobe. Help would be much appreciated.

    Correct answer Erin36092560xtov

    Thank you! It's crazy how much I have tried to fix this and print from MAC OS to my brother printer and your solution worked. I will do this from now on. adobe please figure this out! 

    6 replies

    louisef90221776
    louisef90221776
    Participant
    October 10, 2022

    If you are on a Mac, open the document in the Apple Preview app and print from there. It works at least on Mac OS Monterey.

      E
      Erin36092560xtovCorrect answer
      Participant
      March 15, 2024

      Thank you! It's crazy how much I have tried to fix this and print from MAC OS to my brother printer and your solution worked. I will do this from now on. adobe please figure this out! 

        D
        defaultw57ewx7fjq7m
        Participant
        May 14, 2021

        The only solution I've found is to open the file with Google Chrome and print from there. Something with Adobe security is blocking direct print. 

          A
          Anonymous
          July 6, 2021

          Thank you. I have a Brother HL-L2350DW and cannot print directly from Adobe. Opening the PDF in Crome and printing is a viable work around. If anyone has a found a permanent fix, please advise.

          J
          Jay23839745xvgt
          Participant
          March 31, 2022

          using a MacBook Pro and encountered the same problem... another workaround--> downloaded a free app called "PDF Expert" and I can print from there. Clearly the issue is between Brother and Adobe.

          D
          defaultoaxgjqmkfkeh
          Participant
          May 6, 2021

          I have the exact same problem. I can print many pdfs from my iMAC with latest iOS, then there are other pdf's that act to start to print and then nothing,

            D
            dkbenjamin
            Participant
            February 7, 2021

            I have a Mac Book Pro 16 running Big Sur 11.1. My printer is the Brother DCP-L2550 DW. It is configured to print either WiFi or through USB cable. Each method shows up as a separate printer in my printing dialogue. Going through the USB cable, Adobe prints just fine. But Adobe documents will NOT print through the WiFi configuration. So, come on, Adobe and Brother: talk to one another and FIX this!

            R
            Robertk108
            Participant
            March 24, 2021

            I am experiencing a recent similar issue when printing pdfs from Chrome and Edge and probably any other browser using either my usb connected HL-5440D mono laser or my LAN connected MFC-L9550CDW colour laser printer. If I power up my computer before the printers pdfs will usually not print, however when I turn on the printers first I can print off a few pdfs before the failure to print occurs. When the problem presents you can open windows printers and devices and select either printer and successfully print a test page meaning the documents are spooling to the HD document processor. However, the docs do not appear in the Brother document print queue. It suggests Adobe is blocking or cancelling the document. I noticed you can access the active printer from the system tray, however when right clicking the printer it now opens printers and devices and not the Brother print queue like it normally does. Please help resolve this issue, thanks. 

            Dov Isaacs
            Dov Isaacs
            Legend
            March 24, 2021
            quote

            It suggests Adobe is blocking or cancelling the document.

            By @Robertk108

             

            If you are opening / reading PDF files in either Chrome or Edge, absolutely no Adobe software is involved at all. These browsers, for better or worse, have their own PDF renderers.

             

            - Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
            apstudio
            apstudio
            Participant
            June 11, 2020

            Hello Adobe - I too have a similar problem with my HP 6950, although printing PDFs worked fine until a few months ago. When I have a PDF, I can open it fine, but some docs either print very small (USPS shipping labels print the size of a business card), or a full size doc print sideways and half page, or when I click PRINT in the dialogue box, it instead wants to Save-As a .PRN file. The only way I can get these docs to print correctly is to open them in Google Chrome. I have the latest Win10 updates, HP software (2016), firmware, and Acrobat DC 20.009.20067.  What can I do? Thank you.

            D
            Dennis5FC7
            Participant
            September 3, 2020

            Question:  I have a Macbook pro (version 10.15.6) and a Brother MFC-9330CDW printer (downloaded the latest firmware).  I have no issues printing MS office documents.   But I have issues printing Adobe PDF files - the printer starts  but no document is printed .   Also, I have an HP printer that can print Adobe files easily.     I never had this problem until 4 - 5 months ago.   I have had the Brother printer for 3 years now.    do I need to change any settings that may have caused this change?  

            P
            Phylis5ED5
            Participant
            September 24, 2020

            I'm on a Mac also, have the exact printer as you, and just started having this same problem! Were you able to find a solution?

            AnandSri
            Community Manager
            AnandSriCommunity Manager
            Community Manager
            June 5, 2018

            Hello!

            We apologize for the inconvenience caused, as per the description above, you are not able to print any PDF file from the Brother printer, Is that correct?

            Please refer and try the troubleshooting steps from the following Adobe article Troubleshoot PDF printing in Acrobat and Reader

            For testing purpose, turn off the Protected Mode in Adobe Reader and try printing from the printer, navigate to Edit>Preferences>Security(Enhanced)>Uncheck "Enable Protected mode at startup", Protected View Off

            Note: Turning off Protected mode is only for testing purpose, please turn it on back.

            Make sure that you have the latest firmware/driver of the Brother printer installed. Also, the updates of the Operating system installed.

            If the issue still persists, please share the following piece of information so that we can assist you in a better manner:

            Let us know how it goes and share your findings.

            Regards,

            Anand Sri.

            A
            amitaquarius2010
            Participant
            June 11, 2020

            HI,

             

            I have tried all the above options mentioned by you but still can not print PDF's.

            Printer- Brother 2360 Dw

            Adobe reader DC version - 2020.009.20067

             

            Please advise how to resolve this issue/.

            Thanks

            Amit

            A
            Anonymous
            March 25, 2021

            Did you manage to solve this? I'm having the same problem...

             

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