Unable to read Adobe Acrobat PDF files

Forum|Forum|6 years ago
November 5, 2019
1 reply
1660 views

Good evening, may I please ask for some advice as I am unable to open Adobe Acrobat PDF files saved on my MacBook Pro. Everytime I click on a chosen PDF file, a box pops up, urging me to either buy a 7day trial, buy Acrobat DC or exit altogether. When I exit the box, the PDF file closes as well. I called Adobe Arobat phone line, to seek advice, but the customer service advisor asked me to download a free-of-charge Adobe Acrobat Reader, which I have done. But it did not resolve the issue. Again, if I click on a PDF file, the same box pops up...? Any ideas what might be going on here? Please help.

Thanking in advance, BB

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Bernd Alheit

Community Expert

Open the file with Acrobat Reader, not Adobe Acrobat.

B

Berushka-BeeAuthor

Participating Frequently

Hi Bernd_Alheit,

Thanks, but what exactly do you mean? I have the PDF files stored in various locations, such as "Dropbox", "Desktop", "Downloads", and wherever I try to open the PDF file, the same box pops up? Can you please provide step-by-step instructions on how to get rid of the box and continue reading full PDF files? Many thanks.

Bernd Alheit

Community Expert

Uninstall Adobe Acrobat and install Acrobat Reader.

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