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sc5c19
Participant
August 11, 2020
Answered

Unable to resolve or edit comments from original PDF in Review Mode

  • August 11, 2020
  • 2 replies
  • 1939 views

After making comments in my own PDF, I shared that PDF (with my comments) for my colleagues to further edit in review mode. I'm able to resolve, edit, and delete new comments that were added after I shared it in Review Mode, but I'm not able to resolve, edit, or delete comments from the original PDF (added before I shared it). Those options are grayed out when I right click on those original comments.

 

Is there a way for me to enable the "Resolve, Edit, Delete" option for comments from the orginal PDF so I can engage with both old and new comments while in Review Mode?

    Correct answer lucylearning1

    I've just been able to get some support from Adobe and it was simple and worked.  Incase helpful:  I went to View then selected "Disable new Acrobat".  That meant the app had to quit and re-start but once it did, the problem was solved.  Hope that helps anyone else with same issue. 

    2 replies

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    lucylearning1
    Participant
    March 17, 2025

    I'm having similar issue.  I am unable to edit previous comments I made or even reply to them.  I haven't even shared the document with anyone.

     

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    lucylearning1Correct answer
    Participant
    March 17, 2025

    I've just been able to get some support from Adobe and it was simple and worked.  Incase helpful:  I went to View then selected "Disable new Acrobat".  That meant the app had to quit and re-start but once it did, the problem was solved.  Hope that helps anyone else with same issue. 

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      peter_7975
      Participant
      June 27, 2025

      This recommendation did not work for me.  Very frustrating.

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      Sam77Jackson
      Participant
      February 1, 2022

      Extremely frustrating. It actually treats me as a different user. New comments show as my name (Samuel Jackson) rather than my original comments showing a user name from somewhere (SAJ1).

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