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K
KTWGDR
Participant
August 12, 2017
Question

Unable to save as PDF

  • August 12, 2017
  • 1 reply
  • 827 views

When saving a Doc to PDF in any website, the  'saved as' PDF shows zero bytes in iMac.  When opening the 'saved' PDF, the following message is shown: "Adobe Acrobat Reader could not open '<filename>.pdf' because it is either not a supported file type or because the file has been damaged."

I have never had this issue before until two days ago.  Have updated to current Adobe Reader DC.  Using Safari and OS Sierra 10.12.5.  However, there is no issue with saving a Word.doc as a PDF from saved word files in desktop or folders.   There is no issue with the MacBook when saving as PDF.  Would very much appreciate your help.  Thank you.

    This topic has been closed for replies.

    1 reply

    shubhamjain
    shubhamjain
    Participant
    August 12, 2017

    I am not sure what  you mean by saving a Doc to PDF in any website. Can you elaborate more?

    K
    KTWGDRAuthor
    Participant
    August 13, 2017

    Whilst reading a word.doc or a pdf in the website, I would select  "Save as" a PDF.

    This has not worked only recently with Safari, but was working perfectly over all these years. 

    However, I have just been suggested to try a different web browser and this has worked, from the same website.

    soumik011
    Adobe Employee
    soumik011
    Adobe Employee
    August 17, 2017

    Hi

    can you share with us the link to the word file which you are trying to convert to PDF? Let us try it in-house.

    Regards

    Soumik

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