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ShellyJoan
ShellyJoan
Participant
February 28, 2017
Question

Unable to save PDF files

  • February 28, 2017
  • 1 reply
  • 1019 views

When I try to save PDF files, I just get a blank screen and am unable to save.  Any suggestions?  I have tried to check for updates but I get error 301.

    This topic has been closed for replies.

    1 reply

    try67
    Community Expert
    try67Community Expert
    Community Expert
    February 28, 2017

    What's your version of Reader, and what's your OS version?

    ShellyJoan
    ShellyJoanAuthor
    Participant
    March 1, 2017

    OS 9.1.2

    Reader 2015 Release, 15.023.20053

    try67
    Community Expert
    try67Community Expert
    Community Expert
    March 1, 2017

    Your OS version is more than 15 years old and not compatible with your version of Reader, so this kind of problem is not surprising.

    Either upgrade to a newer OS or use an old version of Reader.

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