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D
default45jy4nka5h9i
Participant
October 18, 2021
Answered

Unable to save PDF files locally on Windows 10

  • October 18, 2021
  • 6 replies
  • 3160 views

When I click on File/Save As a blank window pops up. I no longer can select where I want to save a document, or the name of the document. I tried repairing Adobi Acrobat Reader, but that didn't help.  I also cleared the Adobe Reader Search Cache.  My only solution is to print the document to PDF.

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Correct answer default23x76wgf8pis

I have done and checked everything above and am in the same position. Windows 8.1. Please help.


Miss one action. It is now working OK.

6 replies

Amal.
Amal.
Legend
October 22, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described, you are unable to save the PDF file and getting the blank save as window.

 

Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to help > check for updates and reboot the computer once.

 

Also you may try to go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General , Uncheck 'Show online storage when saving files' and 'Show online storage when opening files' > Click OK and reboot the computer once.

 

Regards

Amal

D
default45jy4nka5h9iAuthor
Participant
October 22, 2021

Hi,

 

The software was on a current version but I did make the suggested modifications and I believe it has resolved the problem.

 

Thank you

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