Unable to save to ShareFile

Question

I am unable to save directly to ShareFile. I can open files from ShareFile, save to desktop, and move the file to my ShareFile drive, but can't save to it in Acrobat Reader. I have tried re-installing Reader and reconnecting to Citrix File Sync.

Tariq Dar · Answer

Sorry for the trouble.
As a workaround to this issue, try disabling the Protected mode:

Launch Reader>Edit >Preferences>Security(enhanced)
Uncheck "Protected mode at startup"

Let us know how it works for you.

~Tariq

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