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andrewd51823535
Participant
September 13, 2017
Question

Unable to scroll through media rich files

  • September 13, 2017
  • 1 reply
  • 304 views

Hi, I am struggling with a small number of media rich files. I can scroll easily through the first 30 pages, then the reader seems to grind to a halt. I can move on slowly through the document by  scrolling down, but the images are distorted and the pages freeze for several seconds before they move. In addition the "Not Responding" sign keeps popping up in the title bar. I use a lot of media rich documents and most of them work perfectly. I am indebted to "Adobe" for providing such excellent software, but this issue seems to be an aberration . I have tried deleting the files and downloading new copies, and I have tried the "help" pages, but I cannot find a solution. Please help.

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    1 reply

    AnandSri
    AnandSri
    Legend
    October 27, 2017

    Hello Andrewd,

    Sorry for the delay in response to your query and apologize for the inconvenience caused.

    Please check for any pending updates of Reader from Help>Check for updates.

    If the issue still persists, you may try to reset the preference, to reset the preferences, refer to How to reset Acrobat Preference settings to default. Link: https://forums.adobe.com/docs/DOC-8511

    Please share the following details:

    1. Is it Acrobat or Reader installed, check from Help>About Acrobat/Reader?
    2. Dot version of Reader or Acrobat, check from Help>About Acrobat/Reader.
    3. Is it a  Mac or Windows machine?
    4. Is it happening with all the PDFs or with specific PDF?

    Hope this helps, and keep us posted with the results.

    Regards,

    Anand Sri.

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