Unable to see my original comments and customer's response comments on PDF

Question

I posted comments on a PDF to send to my customer for review. They responded to my original comments and sent back, but I am unable to see any comments and nothing shows in the comments section when I click on the sticky notes. Could she have saved this unknowingly with some sort of permissions setting? I've tried to troubleshoot on my end, but I feel like this may be on their end. Any suggestions for me, or what to tell my customer?

I have uploaded a screenshot of what I am seeing.

Amal. · Answer

https://adobe.ly/3zhWpI6 there

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.

Also check for any filters applied to the comments (https://adobe.ly/3W01Ow3) and see if that works.

~Amal

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