unable to send PDF as email attachment on Win 10 and Acrobat Reader DC

Question

When attempting to send a document as an e-mail attatchment using the "Share" button and a webmail account I get an "Error while creating message".
I have checked and rechecked my webmail account settings and they are correct.
I am using Windows 10 and Acrobat Reader DC and have the latest version installed.
Thanks
 
[Title Edited By Moderator]

Amal. · Answer

Hi there,

We are sorry for the issue. As described above, while sending the PDF as email attachment you are getting the error 'Error while creating message'

We need some more information for a better understanding:

What is the version of the Adobe Acrobat Reader DC installed? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)
Make sure you have the latest version 19.21.20056. Go to Help > Check for Updates. For more information about the new version please use the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)
Could you please share the screenshot of the issue you are facing?

Try to add the webmail account to Adobe Acrobat Reader DC and make it as default application. If its already marked as default try removing it and then adding it again and making it as the default app.

Please follow the steps suggested in the link (https://acrobatusers.com/tutorials/add-or-change-your-default-email-address-in-adobe-acrobat-dc)

Let us know how it goes

Regards

Amal

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