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A
Anonymous
April 21, 2017
Answered

Unable to start correctly (0xc0000022)

  • April 21, 2017
  • 6 replies
  • 22287 views

A friend of mine keeps getting this Error message when trying to install the latest Adobe Reader on a Windows 10 PC. Unable to start correctly (0xc0000022).

He has temporarily turned off the Firewall and Anti-Virus, but still he gets the message.

Has anyone seen this before?

How did you solve it?

tlq

This topic has been closed for replies.
Correct answer Adorobat

Hi timq_qnologi,

Could you please confirm if the error message appears when launching the application/opening a pdf or when installing the application?

You may refer to the step given at post # 14 in the following link which discusses the same issue:

Application unable to Start correctly (0xc0000022)

If the error message appears when trying to launch Reader, please confirm the dot version of Reader installed on the machine.

To do so, launch Reader>click Help>select About Adobe Acrobat Reader DC

You may also check the version by right-clicking on Start menu>Programs and Features>check the version field for Adobe Acrobat Reader DC.

Awaiting your response.

Shivam

6 replies

J
jenishp36949465
Participant
November 27, 2019

Talked to Microsoft and Adobe and both blamed each other. I had this issue after windows update. Solution: Right click on Adobe, Properties, Compability tab, Check "Run this programm in compability mode for: chnage option here whichever works" for me Windows vista(service pack 2) worked on my Windows 10.

G
grege55810488
Participant
October 4, 2017

This worked for me. Right click on adobe icon troubleshoot compatibility. Run the troubleshooter and all is working now. Hope this helps.

    S
    stacyd49069812
    Participant
    May 17, 2018

    This worked for me however  now get the pop up -do you want to allow Adobe to make changes to your computer and I had to disable protected mode. This started directly after an update that was done on 5/14/18. Windows feature update was done on 5/9/18.

    We have had a few users report the same issue. The first one resolved by repairing Microsoft Visual C++ 2013 (x64 & x86).

    A
    Anonymous
    September 20, 2017

    I was frustrated by this as well.  Here's how it all stopped for me:

    The conflict I was getting with the 0cx0000022 error was due to Windows Defender (my antivirus)... 

    I opened Defender (right click on system tray icon to open).

    I checked "Windows App and Browser Control" - which was a warning I ignored about the time the problem started for me...

    Magic.

      Festive_smarts5D55
      Festive_smarts5D55
      Participant
      June 28, 2017

      The "correct answer" is wrong.

      Yesterday I spent 90 minutes on this ... and hour with support in India.  The first half-hour was a frustrating, complete waste ending with her giving me the wrong number to get it fixed, transferred back to support for another half hour.  The second help looked impressive in that I gave her control of my pc and by the speed of her answering each window without repeats or errors looked good.  The problem on reset seemed cured.  This morning it was back. "... application was unable to start correctly."  Today I used this page on what seemed a sensible answer:  disable completely and reinstall.  Alas, I now have a brand new copy that is unable to start correctly.  I hope someone actually has the answer as having to click the error message 4x to use the software, is just wrong.

      Adorobat
      Community Manager
      AdorobatCommunity Manager
      Community Manager
      June 30, 2017

      Hi,

      Could you let us know the version of Acrobat installed on the machine?

      You may refer to this link for the same: Identify the product and its version for Acrobat and Reader DC

      Does the error appears when you launch the application or when you open any pdf in the application?

      Have you tried the steps under Correct Answer in the following link?

      Application unable to Start correctly (0xc0000022)

      Which operating system you are using?

      -Shivam

      Festive_smarts5D55
      Festive_smarts5D55
      Participant
      June 30, 2017

      Account Detail:
         User Rights: Admin
         User Account Control: Limited
         Process Integrity: Medium
         Profile Type: None
      Acrobat Detail:
         Sandboxing: Off
         Captive Reader: No
         Multi-Reader on Desktop Support: Off
      Applications Installed:
         Office Version: Office 2010 32-bit
      Available Physical Memory: 928544 KB
      Available Virtual Memory: 3959328 KB
      BIOS Version: _ASUS_ - 1072009
      Default Browser:
      Default Mail: Microsoft Outlook
          mapi32.dll
          Version: 1.0.2536.0 (winblue_rtm.130821-1623)

      Display Detail:
         Screen Width: 1366
         Screen Height: 768
         Number of Monitors: 1
         Number of Mouse Buttons: 5
         Has Mouse Wheel: Yes
         Has Pen Windows: No
         Double Byte Character Set: No
         Has Input Method Editor: Yes
         Inside Screen Reader: No
      Graphics Card: AMD Radeon HD 7640G
          Version: 8.17.10.1247
          Check: Not Supported
      Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
          Version: 17.9.20044.222436
          Creation Date: 2017/04/04
          Creation Time: 7:38:20 PM
      Locale: English (United States)
      Monitor:
          Name: AMD Radeon HD 7640G
          Resolution: 1366 x 768 x 60
          Bits per pixel: 32
      OS Manufacturer: Microsoft Corporation
      OS Name: Microsoft Windows 8.1
      OS Version: 6.3.9600 
      Page File Space: 4194303 KB
      Processor: AMD64 Family 21 Model 16 Stepping 1  AuthenticAMD  ~1896  Mhz
      Session Detail:
         Boot Type: Normal
         Is Shutting Down: No
         Network: Available
         Inside Citrix: No
         Inside VMWare: No
         Remote Session: No
         Remote Control: No
         Using JAWS: No
         Using ZoomText: No
         Using Windows-Eyes: No
         Using NVDA: No
      System Name: TCOOL
      Temporary Directory: C:\Users\Terrence\AppData\Local\Temp\
      Time Zone: Central Standard Time
      Total Physical Memory: 3625288 KB
      Total Virtual Memory: 4194176 KB
      User Name: Terrence
      Windows Detail:
         Tablet PC: No
         Starter Edition: No
         Media Center Edition: No
         Slow Machine: No
      Windows Directory: C:\WINDOWS
      C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
          Version: 17.9.20044.222436
          Creation Date: 2017/04/04
          Creation Time: 7:38:30 PM
      C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
          Version: 17.9.20044.222436
          Creation Date: 2017/04/04
          Creation Time: 7:38:30 PM

      Windows 8.1

      did you read my problem statement or the tech support log to which I referred?

      yes - tech support made corrections but the problem is still here

      yes - I follow the steps in the so-called "correct answer" ending with remove Adobe std and download a fresh load ... the problem is still here and the error message shows at every start and every pdf open

      Adorobat
      Community Manager
      AdorobatCommunity ManagerCorrect answer
      Community Manager
      April 22, 2017

      Hi timq_qnologi,

      Could you please confirm if the error message appears when launching the application/opening a pdf or when installing the application?

      You may refer to the step given at post # 14 in the following link which discusses the same issue:

      Application unable to Start correctly (0xc0000022)

      If the error message appears when trying to launch Reader, please confirm the dot version of Reader installed on the machine.

      To do so, launch Reader>click Help>select About Adobe Acrobat Reader DC

      You may also check the version by right-clicking on Start menu>Programs and Features>check the version field for Adobe Acrobat Reader DC.

      Awaiting your response.

      Shivam

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      April 21, 2017

      Moving this discussion to the Acrobat Reader forum.

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