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R
rochak
Participant
October 23, 2019
Question

Unable to take out print using Acrobat Reader XI as it is crashing continuously !!

  • October 23, 2019
  • 2 replies
  • 996 views

I have purchased a new laptop (HP 15 15s-DU0093TU -Windows 10) a week ago. Since I have installed ACROBAT READER XI I am unable to take out prints because when I have tried to do it the whole application shuts off. Same issue I have faced with Acrobat Reader DC so please tell me a solution.

 

Even when I clicked on properties and preferrences,  ACROBAT READER closes automatically without my prior approval and without showing any kind of dialogue box or warning.

 

What should I do????

This topic has been closed for replies.

2 replies

Amal.
Amal.
Legend
October 24, 2019

Hi Rochak,

 

Thanks for reaching out. 

 

++ Adding on to the suggestion by Test_Screen_Name

 

Adobe Acrobat XI is an old application and not supported on windows 10. For detailed information please refer to the help articles below:

- https://helpx.adobe.com/in/reader/system-requirements-old-versions.html

- https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

 

Thanks 

Amal

R
rochakAuthor
Participant
October 24, 2019

Thank you sir for akind reply. The reason behind installing reader XI was a tragic one as ADOBE READER DC was doing the same problem that's why I switched to reader XI but then too I couldn't find an appropriate solution .

T
Test Screen Name
Legend
October 23, 2019

Why did you install such old software? Where did you even get it?

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