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Wabber_HM
Wabber_HM
Inspiring
March 2, 2021
Answered

Unable to update Acrobat due to programs running

  • March 2, 2021
  • 1 reply
  • 889 views

Hello. I am having trouble updating Adobe Acrobat or Adobe Reader on my Windows-based PC. I recently got the update that broke PDF thumbnail generation and saw that the latest update fixes it. However, I am unable to update due to a program running and it increasingly demanding unmeetable demands. First it says because Acrobat is open, then it says because Sticky Notes are open, then it says because and folder in Explorer is open, and then finally "Prrogram Manager", whatever that is.

 

I am on Adobe Acrobat Pro DC Version 2021.001.20138. I am on Windows 10 OS build 17763.1757. I've tried restarting my computer and the same issue persists. What can I do about this to get my issue resolved? This is on a company laptop and I did not run into this issue on another company computer.

This topic has been closed for replies.
Correct answer LeoUpdaterX

Can you please try again to update Acrobat from Acrobat Help\Check for updates menu?

This issue has been fixed yesterday. Note that you will likely be asked to close Acrobat to proceed with Update, but you should not be asked to close any other unexpected applications.

1 reply

L
LeoUpdaterXCorrect answer
Participating Frequently
March 3, 2021

Can you please try again to update Acrobat from Acrobat Help\Check for updates menu?

This issue has been fixed yesterday. Note that you will likely be asked to close Acrobat to proceed with Update, but you should not be asked to close any other unexpected applications.

Wabber_HM
Wabber_HMAuthor
Inspiring
March 6, 2021

Yes, that did it. I am on version 21.001.20142 now and everything is fine.

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