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maryannphillips2021
Participant
November 26, 2016
Answered

Unable to update credit card information

  • November 26, 2016
  • 1 reply
  • 419 views

It is disappointing that I will have to allow my subscription for converting Adobe Reader to WORD to lapse. Despite spending over an hour a month ago trying to update my credit card having had an email, the page went no further than "SAVE"!  Following another email reminder today, I tried again. No progress beyond the "SAVE". Customer Services are impossible to speak to or provide an email to their accounts department. Perhaps they do not want customers!

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi martinp21418975,

    Try to update the details following this link:  Secure payment portal​ .

    If that doesn't work, contact Support here:  Contact Customer Care​  , click Still need help, Contact us. And, login into your Adobe account before contacting support.

    Thank You,

    Shivam

    1 reply

    Adorobat
    AdorobatCorrect answer
    Participating Frequently
    November 27, 2016

    Hi martinp21418975,

    Try to update the details following this link:  Secure payment portal​ .

    If that doesn't work, contact Support here:  Contact Customer Care​  , click Still need help, Contact us. And, login into your Adobe account before contacting support.

    Thank You,

    Shivam

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