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Poppy5E3C
Participant
December 10, 2020
Question

Unable to use Adobe Acrobat Pro DC when logged in

  • December 10, 2020
  • 2 replies
  • 355 views

Hello, when I log into my adobe reader account, it says I need to renew my subscription, which is not true - I have an automatic annual renewal set up. I am as a result unable to use adobe. Please can you assist. Many thanks

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2 replies

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
December 10, 2020

Hi All,

 

Thank you so much for your cooperation and for your patience on this.
Please sign out from the Acrobat application, restart the app, then sign back in and check.

 

Let us know how it goes and share your observations.

 

Thanks,
Anand Sri.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
December 10, 2020

Hi!

 

We’ve received reports of users experiencing licensing issues.

We are currently investigating the issue as a top priority and trying to restore the services ASAP.

 

Thanks for your patience on this.

 

Regards,

Anand Sri

visionof
visionof
Participant
December 10, 2020

Me too its so annoying, cant ring anyone or chat to an advisor, so frustrating.

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