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iX Engineers36100197gq9a
Participant
April 3, 2024
Question

Unable to use Adobe reader version 12 on Server 2012 R2

  • April 3, 2024
  • 1 reply
  • 261 views

Hello there,

 

Im trying to open Adobe reader but it keeps asking for log in and then, when I do provide correct credentials, it asks for the license key.  I input the key but it never activates.  Please can you assist.  I have tried re-installing but the same thing happens.

 

Kind Regards,

Sean

    This topic has been closed for replies.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    April 4, 2024
    Hi iX Engineers36100197gq9a,
     
     
    Thank you for reaching out.
     
     
    As mentioned, the application never activates after entering the license key. Do you get any error messages?
    Have you made any recent changes that started this behavior?
    Please try installing the application from this page: https://adobe.ly/3xocqv2. Check if that makes any difference. 
     
     
    Let us know how it goes.
     
     
    Thanks,
    Meenakshi
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