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Participant
Jun 26, 2025 11:54 PM UTC
Answered

Unable to use free acrobat

I had the free version of acrobat on my computer. My wife logged in to her Pro version on my computer, then logged out. Now I can't get into the free version (which is all I need) because it keeps saying to buy or start a free trial which I don't want to do. We have logged out, uninstalled and reinstalled the free version, rebooting the computer and clearing the casche. Any suggestions? I only need a reader for bills that come in for the non-profit I volunteer for. I do not want the paid version. Thanks.

Dave Creamer of IDEAS
Dave Creamer of IDEASCorrect answer
Community Expert
Jun 27, 2025 1:27 PM UTC

Uninstall the software. 

Run Adobe CC cleaner and remove the Adobe ID info.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Download and reinstall Reader. (Be sure to deselect the McAfee Virus "offer")

 

David Creamer: Community Expert (ACI and ACE 1995-2023)

4 replies

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity ExpertCorrect answer
Community Expert
Jun 27, 2025 1:27 PM UTC

Uninstall the software. 

Run Adobe CC cleaner and remove the Adobe ID info.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Download and reinstall Reader. (Be sure to deselect the McAfee Virus "offer")

 

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David Creamer: Community Expert (ACI and ACE 1995-2023)
Participant
Jun 27, 2025 1:59 PM UTC

Thank you so much! I kept going around in circles.

 

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Dave Creamer of IDEAS
Community Expert
Community Expert
Jun 27, 2025 2:14 PM UTC

That _should_ work. It's what I would do. Post back if it doesn't work.

 

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David Creamer: Community Expert (ACI and ACE 1995-2023)
JR Boulay
Community Expert
Community Expert
Jun 27, 2025 1:04 PM UTC

[MOVED TO THE ACROBAT READER DISCUSSIONS]

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