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May 4, 2021
Question

Unable to validate signatures

  • May 4, 2021
  • 0 replies
  • 368 views

Dear,

 

I'm unable to validate signatures in Adobe for all users logging onto an image. I have already uninstalled adobe and deleted the programdata folder and reinstalled the most recent version of adobe (2021.001.20145)

 

When I open any signed document, there is shown that the document is signed by unknown. I'm unable to open the certificate details as this link is unresponsive.

 

When checking Preferences > Signatures > Identities & Trusted Certificates I receive the following error:

"

File or folder does not exist.

File

"

 

Often it also happens when opening a signed document, when adobe tries to validate the license the following error is shown and the application closes:

"

Invalid Plugin Detected. Adobe Acrobat Reader DC will quit.

"

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