Skip to main content
2
22b
Participant
October 5, 2019
Answered

Unable to View PDF: Please wait....error message

  • October 5, 2019
  • 3 replies
  • 2100 views

Hi - please advise how I deal with this

 

"The document you are trying to load requires Adobe Reader 8 or higher. You may not have the
Adobe Reader installed or your viewing environment may not be properly configured to use
Adobe Reader."

    This topic has been closed for replies.
    Correct answer AnandSri

    Hi tara_3445!

     

    Glad to hear that the issue got fixed. For future reference, you can see these articles: https://adobe.ly/3A03Fc2.
    https://adobe.ly/4dHixd7.

     

    Thanks,
    Anand Sri.

    3 replies

    T
    Test Screen Name
    Legend
    October 7, 2019

    Ok, here is a picture showing this sort of thing in a Chrome browser. You can see the document with the message. Look for the download button at the top of the page - I've drawn a red box around it.

    2
    22bAuthor
    Participant
    October 7, 2019
    bahahahah!!! That simple! - thank you. I will let all the people in my Old Folks Home know how helpful you've been xx
    T
    Test Screen Name
    Legend
    October 6, 2019

    1. Download the file you see (the one with that message - it is still a document you can download). Download it to your desktop.

    2. Start Acrobat Reader in the usual way (not by double clicking on a PDF).

    3. Use Open from the File menu to open that PDF file you downloaded above.

      2
      22bAuthor
      Participant
      October 6, 2019

      thanks - but I can't - the pdf that I'm trying to view is not a file that I can download, it's a link from a webpage.

       

      I currently have Reader DC.  Can anyone confirm that this is a higher version that Reader 8?

      T
      Test Screen Name
      Legend
      October 7, 2019
      Yes DC is much newer. You can and must download the file. So we can help you do that, please tell us your web browser.
      2
      22bAuthor
      Participant
      October 5, 2019

      When I go to the Adobe site and follow the links for Free Downloads, etc, I get a message "Newer version already installed"

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices