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January 21, 2026
Question

under Preference in Reader there is no check box for the purview information.

  • January 21, 2026
  • 1 reply
  • 44 views

we are wanting to setup purview labels for our PDF's in adobe it says under preference--> security check the box for purview information, but there is no box just a clear remembered account button. i have added the registry keys multiple times to make sure they are correct, per Adobe knowledge base, as well as repaired and reinstalled the newest reader. any help would be greatly appreciated.

1 reply

Meenakshi_Negi
Legend
January 22, 2026

Hi Russell Waller,

 

Thank you for reaching out. 

 

Please refer to the information in the following help document: https://adobe.ly/45p0reP

If the issue continues, please share the screenshot of the preference window. Share the application and OS version currently in use. Also, let us know how the application was installed. 

 

Thanks,

Meenakshi

January 22, 2026

the application was installed by going to https://get.adobe.com/reader/ downloading and installing yes the page you attached is the page we followed to get this setup.

RussellWaller_2-1769091397408.png

 

RussellWaller_0-1769091128488.pngRussellWaller_1-1769091198418.png