Skip to main content
A
Anonymous
November 3, 2015
Answered

une version plus récente est déjà installée

  • November 3, 2015
  • 1 reply
  • 15684 views

I try to install reader DC on a laptop under Windows 7.

When executing the installer program (readerdc_fr_ha_install.exe)

the installation fails with the message "Une version plus récente est

déjà installée" (a more recent version is already installed).

1)I removed all mentions of Adobe reader in the register base, I

removed all Adobe directories in C:\Program Files, C:\program Files (x86),

C:\Common Files.

2) I ran the cleaner programs AdobeAcroCleaner_DC2015.exe and

AdbeArCleaner_v2.exe

3)I rebooted the computer.

The installation again fails with the same message.

What can I do ?

This topic has been closed for replies.
Correct answer AadeshSingh

Hi laurentt19269442,

Please run the cleaner tool again Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your system & then try to download & install it using this link Adobe - Adobe Acrobat Reader DC Distribution.

Let me know how it goes.

Regards,
Aadesh

1 reply

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
November 3, 2015

Hi laurentt19269442,

Please run the cleaner tool again Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your system & then try to download & install it using this link Adobe - Adobe Acrobat Reader DC Distribution.

Let me know how it goes.

Regards,
Aadesh

A
Anonymous
November 3, 2015

Hi Aadesh,

Thank you for your help.

I did it and the installation went much further. But it failed with the message:

A program .... could not be run... C:\...\RdrServicesUpdater.exe

I checked that the directory Adobe created in C:\Program Files (x86)

has no owner, so that its access is denied, even for an administrator

until he takes the ownership. This is probably the reason why the

installation fails. If you guess why the ownership is undefined I'm interested.

However i succeed in installing in another disk (D: instead of C:) so I can

consider the problem is solved although not in a satisfactory way.

                                Laurent

    AadeshSingh
    AadeshSingh
    Participating Frequently
    November 4, 2015

    Hi laurentt19269442,

    I am glad that the issue is fixed.,

    Regards,

    Aadesh

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices