Uneven highlighting issue

Question

Recently, I have noticed when using the highlight tool of the latest version of the Adobe Acrobat Reader DC, there are gaps of the highlight color missing/highlighted throughout the text selected. It's an issue with even trying to highlight just one word without showing breaks/lines between the letters. I never had this issue from any previous documents from the same source and of the same format.  I have already researched help topics of unsupported documents, but I never had any prior issues with these previous lecture slides. I have uninstalled and reinstalled the software, played around with the commenting preferences menu, turned off touch mode.  How can I resolve this issue?

Adorobat · Answer

Hi tanyaa53801845Could you please try following steps and see if that resolves the issue:1- Disable Protected Mode, launch Reader>select Edit menu>Preferences>under Categories, click Security (Enhanced)>uncheck the box next to Enable Protected Mode at startup and then click OK. Please note: Disabling Protected Mode is for troubleshooting purpose only and not recommended, Please turn the feature back on after finishing the troubleshooting.2 - If that doesn't work, restore the preferences,  Close Acrobat Reader.(ii) Go to C:\Users\your username\AppData\Roaming\Adobe\Acrobat\DC, (iii) Move the entire DC folder to some other location like temp folder.  To view temp folder , press and hold Windows key and press R on your keyboard ,type temp in the run dialogue box then press enter. If App data folder is not visible under your user name , type %appdata% in run dialogue box and hit enter(iv) Restart Adobe Reader.What is the version of Acrobat Reader installed on your machine?Have you tried highlighting other pdf documents?

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