Participant

Question

UNKNOWN ERROR

TRIING TO ADD A TEXT, THIS MESSAGGE APPEARSE TO ME.

I TRY TO UNCHEK THE ENANCHED SECURITY IN THIS WAY, WITHOUT RESULTS.

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Community Manager

Hi Daniele,

Thank you for reaching out, and sorry about the trouble.

Could you please confirm if the issue occurs with a particular PDF or any PDF?

Try checking with other PDFs and see if you get the same error.

Share the Acrobat and OS versions on the machine.

In the meantime, you may try to Acrobat Online account and check if that helps.

Open the following link https://acrobat.adobe.com/link/home/ and sign in. Then go to the E-Sign tab and select Fill & Sign. Check if that helps.

Let us know how it goes.

Thanks,

Meenakshi

Participant

Thank yuo for the answer.

The issue occur on any PDF.

While waiting I'll try on line...

Daniele

Community Manager

Thank you for sharing the information.

We see that you are using an old version of the application. Please try updating the application once.

In the application, go to Help > Check for updates.

You may also refer to the following help document for more information on updates: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

Let us know how it goes.

Thanks,

Meenakshi

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