unreadable text on PDF for some users

Question

I am having an issues where a few users are opening PDFs from a vendor and getting unreadable text (see image), but others with the same version of Adobe Reader DC are able to see the same PDF just fine.

Copying and pasting into a Word doc converts the test to a readable font, and opening the PDF in Edge displays everything fine. Seems like it's only when opening the PDFs from this vendor in Reader that we encounter this issue, and again, not for all users, only a couple.

I have tried repairing and uninstalling/reinstalling Reader, but does not fix the issue.

Amal. · Answer

Hi Michael

Hope you are doing well and sorry for the trouble. As described, PDFs from a vendor are not readable for some of the users.

It looks like the font is not properly embedded in PDF or not present on the users machine which is making the text unreadable. Web browsers use their own PDF mechanism to render and display the PDF content and they are not Adobe dependant.

Please try the following settings and see if that works for you. Go to Edit (Win) , Adobe Acrobat (Mac) >Ppreferences > Page Display > Under Rendering select 'Use local Fonts' > Click OK

For additional information about font embedding please check out the help page: https://helpx.adobe.com/acrobat/using/pdf-fonts.html

Regards

Amal

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