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A
aidanc75668139
Participant
February 27, 2017
Answered

Up grading to Adobe DC Pro problems.

  • February 27, 2017
  • 1 reply
  • 905 views

The system will not allow me to upgrade my Acrobat reader account to Adobe DC Pro.

Please advise.

Aidan challen.

    This topic has been closed for replies.
    Correct answer sb116

    Aidanc75668139,

    Please log out and log in to your account again and then try using the link below:

    Adobe Acrobat Pro DC: PDF converter, convert PDFs from anywhere. 

    Let me know if the issue persists.

    Thanks,
    Supriya

    1 reply

    S
    sb116
    Participating Frequently
    February 27, 2017

    Hi Aidanc75668139,

    Please share the application and Operating System versions you are using.

    Also, please mention the exact issue you are facing while trying to update the application to DC and confirm if you get any particular error during the process.

    Thanks,

    Supriya

    A
    aidanc75668139Author
    Participant
    February 27, 2017

    Thank you, Supriya,

    The OS is Windows 7.

    I already have Acrobat Reader DC and pay the annual fee for Adobe Export.

    I have Adobe DC Pro on trial and when I attempt to buy it it is unable to combine the Reader account with Adobe DC Pro.

    It leads me through various windows and we go no where.

    Can you help?

    Aidan.

    S
    sb116Correct answer
    Participating Frequently
    February 27, 2017

    Aidanc75668139,

    Please log out and log in to your account again and then try using the link below:

    Adobe Acrobat Pro DC: PDF converter, convert PDFs from anywhere. 

    Let me know if the issue persists.

    Thanks,
    Supriya

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