Update fault 1635

Forum|Forum|8 years ago
May 15, 2017
1 reply
5741 views

Adobe Acrobat Reader Vers. 15 update fault 1635.

No solution found online, MS Fixit does not work.

Solution ??

update fault

This topic has been closed for replies.

Correct answer Tariq Ahmad

Hi surgeon100,

Sorry for the delay in response.

You may use cleaner tool to uninstall the existing installation from your machine: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs .Once uninstallation is done restart the machine.

Keep the new step downloaded: Adobe - Adobe Acrobat Reader DC Distribution

Try installing again and it should work. Let us know if that solves the problem.

-Tariq Dar.

T

Tariq Ahmad

Correct answer

Community Manager

Hi surgeon100,

Sorry for the delay in response.

You may use cleaner tool to uninstall the existing installation from your machine: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs .Once uninstallation is done restart the machine.

Keep the new step downloaded: Adobe - Adobe Acrobat Reader DC Distribution

Try installing again and it should work. Let us know if that solves the problem.

-Tariq Dar.

S

Surgeon100Author

Participant

I made a normal deinstallation, it was the version 2015, and installed 2017.

But I would be interested in this fault and solution if sth like that may occur again.

Adobe has no solution for this fault.

T

Tariq Ahmad

Community Manager

surgeon100,

Thank you for responding back.

There are a number of reasons for this error and is a generic error code. It usually happens if there are traces of the previous version on a user's machine, especially in the registry of an operating system.

Hope that answers your question.

-Tariq Dar.

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