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A
APCD
Participant
October 18, 2023
Question

Update to 23.006.20360 Issues

  • October 18, 2023
  • 2 replies
  • 2265 views

Hello - our environment started updating acrobat dc to 23.006.20360 over the past few days and all we have got from the help desk are tickets with adobe.

 

When users go to redact or sign, adobe just locks up and has to be force killed via task manager.

 

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    2 replies

    D
    Duncan7
    Participant
    October 30, 2023

    I've just started rolling out Acrobat Pro onto desktops, same version 23.006.20360 and anyone redacting is also having this issue.  

    H
    Hannah332659210wu5
    Participant
    October 30, 2023

    The application is hanging when working with any files. I've completed all help steps noted here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

     

    I've created a dump file. Please advise on how i can send securely for additional feedback. 

    A
    APCDAuthor
    Participant
    October 18, 2023

    WE also get this 

     

    "trying to redact a document and we are getting an error message. The feature is not working for some reason"

    D
    Duncan7
    Participant
    October 30, 2023

    Open Adobe Pro> Menu> Preferences> Security (Enhanced)> untick "Enable Protected Mode at start-up", unsure if it was the clean reinstall, or if it was this setting being amended before attempting to redact on the reinstalled version but my colleague is now able to redact with no issue. 

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