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default2g07uk5rrakt
Participant
September 29, 2021
Question

Updated Adobe Reader now GotoMyPC Cannot Print anymore

  • September 29, 2021
  • 1 reply
  • 2836 views

*Note* I accidentally posted this topic under the wrong account, please reply to this one.*

 

After updating to Adobe Reader 21.007.20091 (unfortunately I don't know the previous version) gotomypc can no longer print PDFs from Adobe but they still print fine from Edge. What could be the cause of this? I opened a ticket with Gotomypc but they said it is an Adobe issue. One funny thing I noticed is only when gotomypc is selected the size says 8.5x11 but under there is says 8.67x11.14. it worked fine before the update, I don't know if it always said that for the size or not.

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1 reply

joshuad11497029
joshuad11497029
Participant
September 29, 2021

After updating to Adobe Reader 21.007.20091 (unfortunately I don't know the previous version) gotomypc can no longer print PDFs from Adobe but they still print fine from Edge. What could be the cause of this? I opened a ticket with Gotomypc but they said it is an Adobe issue. One funny thing I noticed is only when gotomypc is selected the size says 8.5x11 but under there is says 8.67x11.14. it worked fine before the update, I don't know if it always said that for the size or not.

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Pmv5D82
Participating Frequently
October 4, 2021

Did you try uninstalling GoToMyPC and deleting the GoToMyPC printer?  I'm curious if that would help since I ran into this on another computer but didn't find this post until after working on it for a bit.

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default2g07uk5rraktAuthor
Participant
October 11, 2021

Yes we worked with gotomypc support for a long time but they said it was not their issue.

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