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R
robb88624951
Participant
March 23, 2019
Question

Updater not compatible with Apple OS system - not updated to 64 bit

  • March 23, 2019
  • 1 reply
  • 484 views

When will the updater be updated to 64 bit so it will continue to operate on my MacBook?? I keep getting the same warning message.

    This topic has been closed for replies.

    1 reply

    T
    Test Screen Name
    Legend
    March 23, 2019

    What updater is this? What is your Mac OS version? Do you get a message saying the installer is not compatible with the current system, those exact words?

    R
    robb88624951Author
    Participant
    March 23, 2019

    My Mac is running Mojave Version 10.14.3. At this point I do not know if

    the operating system incompatibility warning refers to the Adobe

    Application Updater or the Adobe Licensing Helper as I did not make a

    proper note. I will take a screen print next time it pops up. However,

    when I get the message, the Adobe Acrobat icon bounces in the dock and

    when I click on it, I am asked to log in again with my Adobe ID,even

    though I am logged in to the Creative Cloud. I have received a number of

    standard Apple warnings that some apps will not function when Apple

    moves fully to 64 bit. I would have thought Adobe would have had this in

    hand by now.

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