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Slawomir27384885qw9w
Participant
December 1, 2022
Question

updating AATL

  • December 1, 2022
  • 1 reply
  • 1995 views

Why it is not possible to update the AATL and EUTL lists?

This regards Adobe Acrobat Pro 2020 instalation working in W10 environment.

As a result the program displays information about problems with certified digital signatures.

 

Thanks a lot for suggestions.

 

Kind regrads,

Slaw

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 1, 2022

Hi @Slawomir27384885qw9w,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader. 

 

Do you see any errors when trying to update the AATL list? If yes, would you mind sharing the screenshot of the error you see?

 

Also, you might want to try the steps mentioned in the help article: Adobe Approved Trust List update dialog appears in Acrobat or Acrobat Reader.

 

Let us know if this helps.

 

-Souvik.

S
Slawomir27384885qw9wAuthor
Participant
December 1, 2022

Hi Souvik,

Thank you for commenting on my post.

Answering your question. When I click the update link, I don't get any error messages, but I don't see any other messages either.

And I've tried updating the AATLs and EUTLs with and without antivirus/firewall enabled and after logging into the internet at the office and from home (using different ISPs I believe).

So what's next?

Customer support from the digital signature company ensures that everything looks correct on their end.

Thanks

Regards,

Slaw

 

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