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T
trinas42967118
Participant
November 7, 2016
Question

URGENT HELP-BAD FILE?

  • November 7, 2016
  • 1 reply
  • 242 views

So... I was just on my phone with Adobe Support team... and they were asking to get a screen capture to link directly to my page.  BUT.... we got cut off and when I log in here on the computer itself it does not offer the chat as an option for support -only the Forums?? This is urgent and I was all ready close to deadline, now I have spent the last few hours trying to sort this out.   I have a fillable PDF downloaded to my computer.  I had saved it with a new file name on my jump drive.  Now, every time I go to save it, says it can not save bad file name.  What I want to know most of all is how can I get back in touch with the Adobe Support team, who were going to access my document through the computer.   I am not very tech savy and no idea how to fix this but my deadline is fast approaching.

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    1 reply

    T
    Test Screen Name
    Legend
    November 8, 2016

    I don't have an answer for you but I have a tip. I guess a jump drive is a plug-in disk or key ir something like that. My  tip: do not ever save directly to it, from any app. Just don't. Causes a lot of grief. Instead save to your desktop (or documents folder) then COPY the file. You copy with Windows or Mac in the usual way, dragging the file.

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