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davidb25596087
Participant
January 19, 2017
Question

user name and password

  • January 19, 2017
  • 1 reply
  • 342 views

I am trying to send a PDF document to an E mail address but every time it prepares to send i get a message saying Authorcation failed please verify your username and password ...How do i do this please ?

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    1 reply

    T
    Tariq Dar
    Legend
    April 26, 2017

    Hi davidb25596087,

    Sorry for the delay in response.

    Assuming you are having a problem with Email account configured with Reader.

    If you have already configured an account with Reader, as mentioned in this thread: How do I change the email account Acrobat uses from Outlook to gmail?

    Please try to edit an existing entry and check if there is a change in your credentials.

    If there is another issue help us with the screenshot and your steps that lead you to the issue: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    -Tariq Dar.

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