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Shane276522993xhv
Participant
December 20, 2022
Question

Users Noting Various Issues Since Update to Version 22

  • December 20, 2022
  • 1 reply
  • 645 views

Hello, 

I've got a couple of issues that I have users complaining about. 

The first is that the Save icon is not "Save As". We have reports generating a PDF file, the user does not need to edit these reports, but has a need to save them locally after they are generated. They can navigate to Save As and use it successfully, but they're stating the previous version would allow them to click the save icon and get the Save As dialog to save the file without any changes to it. Is it possible to set that as the default save icon in the toolbar?

 

The second is that the Tools Pane on the right side opens by default, they'd prefer it to open minimized. Is there an option for that? I can edit reg keys if necessary.

 

Finally, is there a way to disable the print and email options? I've seen where you can lock down a PDF when it's created, but they would prefer no users are able to print or email documents.

This topic has been closed for replies.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
December 21, 2022

Hi @Shane276522993xhv,

 

Hope you are doing well. Sorry to hear about your experience with Acrobat reader.

 

To customize the toolbar, you can do is. Right-click on the toolbar-> Customize quick tools-> select the function to save. Once done, you can apply the changes and then you will have the functions that are necessary for you.

Screenshot attached for reference:

 

 

 

To retain the viewing preferences, you can have a look through the steps provided in the help article: Customizing preferences and defaults

 

Hope this helps.

 

-Souvik 

S
Shane276522993xhvAuthor
Participant
December 21, 2022

Thanks for the reply. I can try this, but I think these settings might get reverted the next time a user logs in. We're using citrix and clean up profiles every day. This is a start though. 

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
December 21, 2022

Hi @Shane276522993xhv,

 

The settings for the user on the account will remain the same every time the user logs in to his/her account.

 

You can ask the users to make the changes on their application and it will remain the same for them.

 

-Souvik.

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