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S
supersons
Participant
November 6, 2019
Question

Version 2019.021.20049 issue with 2 monitors

  • November 6, 2019
  • 1 reply
  • 532 views

Hi,

running Windows 10 with 2 monitors and Adbobe Reader Version 2019.021.20049.  When I try to drag an open pdf as work with multiple pdf's to the second monitor Adobe reader closes down all instances.  I have read that has been an issue on the mac but not seen anything referring to Windows.

 

Thnx

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 6, 2019

Hi there,

 

we are sorry for the trouble. As described above, you are using two monitors and while dragging the PDF to second monitor the Adobe reader crashes.

 

We need some more information for a better understanding:

 

  • What is the make and model of the laptop or desktop you are using?
  • Do you have any third party plug in installed? Please try to remove any such application and check.
  • Please check for any security software settings that might be causing the issue. For testing purpose please trun off the security software and check again.

 

Make sure that the video drivers and firmwares are up to date.

 

We are here for help just need more information.

 

Regards

Amal

 

S
supersonsAuthor
Participant
November 7, 2019

Hi,

 

It is happening on three machines.  Two of which are Dell Optiplex 3050 MT Desktop, Intel Core i5-7500 3.4GHz, 8GB RAM, 1TB HDD, DVDRW, Intel HD, Windows 10 Pro, 1Yr NBD

. Can you advise what plugins could cause the issue so I can check?

S
supersonsAuthor
Participant
November 12, 2019

Hi,  not seen a response as yet

 

Thnx

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