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Participant
June 11, 2021
Question

Video in PDF

  • June 11, 2021
  • 1 reply
  • 465 views

Hello all,

 

I have created a PDF with a video. It is an .mp4 (H.264) video. Once by embedding the video directly in the PDF and once via a url. On the Mac, both variants can be played with Acrobat Reader DC and Adobe Acrobat DC without any problems.

 

On a Windows PC (Windows 10), both variants can only be played in Adobe Acrobat DC. In Acrobat Reader DC, I only have sound with the embedded video and nothing is played with the video via the url.

 

In addition, the navigation for starting, stopping and pausing the video is missing on the Windows PC in Acrobat Reader DC and with Adobe Acrobat DC.

 

Does anyone have an idea what this could be?

 

Many thanks for the support
Nadine

This topic has been closed for replies.

1 reply

Participant
June 11, 2021

Hello Nadine,

I am facing the same issue. Have you tried Foxit PDF Reader? Works for me!

Wilson Lee wing

Participant
June 15, 2021

Hello Wilson Lee wing,

 

unfortunately the Foxit PDF Reader did not work well for me. But I got the following tip:


If it doesn't work, please turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn off the Protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer once.
Note: Please turn on the security after testing to avoid any security risk


This helped in my case.


Kind regards
Nadine