Daniel3425782802hv

Participant

Question

ViewSDK did not load properly error message

Forum|Forum|2 years ago
December 14, 2023
1 reply
1031 views

I try to open the pdf files from Adobe here:

https://www.adobe.com/investor-relations/financial-documents.html#

But on every file it opens a blank page with the error message saying "ViewSDK did not load properly". I tried different browsers, but get the same error on all of them. I don't get this error on other sites and pdf files I try to open. And it doesn't work to download the file and then open it, it doesn't download the file, just a shortcut. Is there a setting or something I can change to open or download the pdf files?

PDF and browsers

epic_creation1534

Participant

@Daniel3425782802hv I'm getting same message. How did you resolve yours?

Is this something related to proxy redirection?

Legend

Hi Daniel3425782802hv,

Thank you for reaching out.

Could you please share the screen recording of the steps you do to open the PDF? Also, share the PDF you are trying to open.

Did you check if you get the same error message for all PDFs you try to open?

Thanks,

Meenakshi

Daniel3425782802hvAuthor

Participant

Hi, I attach a screen recording on what happens when I try to open the PDFs. I get this error on all PDFs on this site:

SEC filings and fiscal documents | Adobe Investor Relations

I don't get the error when I try to open PDFs from other sites.

Recording_2025-01-08_100711.zip