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January 27, 2018
Question

Was recently hijacked by Reader DC Please help me get back

  • January 27, 2018
  • 1 reply
  • 703 views

Hi,  I am looking everywhere to find my serial number. I was recently hijacked by Acrobat Reader DC. I can't tell you frustrating this is for me! I am a quadriplegic,  paralyzed from the neck down. I use a Tobii Dynavox which allows me to control my computer with my eyes to manage my day-to-day activities which involves a small home based businessI use Acrobat Reader regularly for filling in text as well as converting PDF to Microsoft Word documents. Currently I was using it to fill out my W2 W3 forms. On my documents where I needed to fill I was able to choose the font and color of the font, and position them where I wanted them go. Acrobat Reader DC is much more tedious and laborious for me. All of my files were hijacked into a format that is vastly different. I've spent the better part of the last 2 days trying to get back the Acrobat Reader I had, and I'm not even sure what version it was. I just always updated when I was alerted. After all of my searching I understand I need a serial number to download a previous version. Could you help me find my serial number please? Needless to say, my eyes are tired.

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    1 reply

    AkanchhaS8194121
    Legend
    January 29, 2018

    Hi Dorothya,

    Sorry to hear the inconvenience caused to you.

    Looking at the description given above and you are account information, I believe you are trying to access your Export PDF subscription?

    Export PDF subscription can be accessed through the free desktop application Adobe Acrobat Reader DC which doesn't require any serial number to activate it.

    You may refer to the help document to see how does Export PDF subscription works-

    First run the cleaner tool to remove any other version of Acrobat ( if you have downloaded incorrectly)- Using Adobe Export PDF

    Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    And download the Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions you can select the version you are looking for.

    Let us know if it still doesn't help.

    Regards,

    Akanchha