We have 6 Adobe Pro licences for e-signing. I just setup a new user and the e-sign 'Add recipients' is not the same as the other crew using the same app ...

We have had one of our Office Admins leave and her replacement has started.

I transferred the Acrobat Pro licence to her and installed Acrobat Pro.

She is getting a different view when attempting to:

Add recipients to e-sign this document ...

on any pdf.

The view she is getting is attachment "Incorrect e-sign add"

The view the other admins see is the "Correct e-sign add"

Is there some config option that needs changing?

The defaults are the same on 3 machines.

App is definitely Acrobat Pro.

I have run the Clean Tool. Reinstalled. Removed. Reinstalled.

Logged out and used the web app then back to the desktop app.

And cannot find what is causing the difference.