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gregvx
gregvx
Participant
May 21, 2018
Answered

website asking for Adobe 7

  • May 21, 2018
  • 6 replies
  • 1948 views

Hi all,

I have DC reader installed on my PC, but when I try and view a statement on a particular website, it says I must install Adobe 7, should Dc reader not be able to read these pdfs'?

Thanks

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    Correct answer John T Smith

    Yes it SHOULD, but contact the website owner to find out how they are creating the PDF to find out if they are using some setting that "mandates" a specific version of Acrobat

    6 replies

    ~graffiti
    ~graffiti
    Legend
    June 7, 2018

    To clarify a bit (sorry if it's already been mentioned). Chrome does not use the Adobe Reader plug-in. Many browsers don't. They have their own viewers that do a bad job at opening many different types of pdf files (mostly fillable forms). To get around this, always use a browser that has the Adobe pdf plug-in enabled or alternately, you can right-click the link to the pdf, save it to your computer then open it within Adobe Reader itself.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    May 21, 2018

    Yes it SHOULD, but contact the website owner to find out how they are creating the PDF to find out if they are using some setting that "mandates" a specific version of Acrobat

    gregvx
    gregvxAuthor
    Participant
    June 2, 2018

    Thanks for the suggestion.  I tried using explorer instead of chrome and it worked fine.  It is a chrome issue.

    AnandSri
    AnandSri
    Legend
    June 4, 2018

    Hello Gregvx,

    Glad it's working now and you are back on track. Feel free to update this discussion for any further assistance.

    Regards,

    Anand Sri.

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