What happens to my files if I uninstall and reinstall ?

Question

Hello all.

My son's school offers a subscription to Adobe Pro DC, which we used last year.....they register for him and we were sent the link to install. Now, the software on our Mac says "expired" becuase it's been over a year. Makes total sense.

So je was just given a new "subscription" from his school for this year and the school provided the link to "install". When we attempt to install, we are given a notice the computer already detects Adobe Pro DC and will not allow us to proceed with the install (I was hoping the software would detect is it's "renewing" - but no. Anyway, I thought about uninstalling the old subscription/installation and then proceeding with installing the new subsription/installation, but I am worried about losing all of his files.

Would appreciate suggestions on what to do. Thank you!

Amal. · Answer

Hi Diruja,

Thanks for reaching out, as described above, you want to know what happens to the files if you uninstall and reinstall, correct?

Are you getting the subscription from the school on the same email address or is there a different email address for school?

Where are the files stored? Are they stored locally on the computer or on the cloud?

If the files are stored locally on the computer, uninstall and reinstalling the application will make no harm to the files. However, if the files are saved on cloud and you would be using a different email for school subscription the files will remain on the cloud with the original email. it is recommended to make a back up of the files on the cloud before going for the uninstalling and reinstalling of the application

Regards

Amal

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