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Tom SMS
Participant
September 30, 2021
Answered

What seems to be a printing bug in 21.007.20091 of Acrobat Reader DC

  • September 30, 2021
  • 7 replies
  • 7483 views

User has a Citrix virtual desktop with a USB HP printer connected to a Thin Client, and redirected into the Citrix desktop using the Citrix Universal Printer.

Prior to this version, opening a PDF and printing to that redirected printer presented no problem. On this most recent version it does with a quick "The document could not be printed" error and then it spits out a blank page(s).

This topic has been closed for replies.
Correct answer Amal.

Hi there

 

Hope you are doing well.

 

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

7 replies

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
April 12, 2023

Hi there

 

Hope you are doing well.

 

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

    A
    Andrej27141962gypv
    Participant
    April 13, 2023

    Hi Amal,

     

    I have tested in our test environment and can confirm that this fixed it.

     

    Thanks and regads,

    Andrej

    A
    Andrej27141962gypv
    Participant
    November 15, 2022

    The issue can be reproduced with the printer driver of Canon MAXIFY MB2750

    MAXIFY MB2750 - Support - Download drivers, software and manuals - Canon Deutschland

    Either complete or individual. You don't need the printer hardware. Just change connection to File.

    During the install process cancel the search for the USB connection. (probably doens't matter which type of connection is used)

     

    Limit in youre citrix environment the DPI to for example 600 via Citrix GPO.

    Open in youre citrix session a pdf document with Acrobat Reader DC.

    Open the print menu and select the print quality "High".

    Result:

    Can't print document. You get an empty print output.

     

    Expected:
    Document is successfully printed

     

    Note:

    Testing the same with other applications is working fine. E.G. MSEdge, Notepad, Word, Adobe XI, AcroDC 1801120035

     

    Environment
    Windows Server 2016 (shouldn't matter)
    AcroDC 2200120169, 2200320263 (newest)
    WorkspaceApp 1912 (shouldn't matter)

     

    C
    christianh15536026
    Participant
    March 15, 2023

    Hi, is there a solution of this problem? Thanks

    A
    Andrej27141962gypv
    Participant
    March 16, 2023

    Unfortunately not. Adobe did take some traces months ago but I never heard anything since then. You're only workaround is to set the quality in your print driver to low or allow users any DPI (which i wouldn't suggest for large environments due to the growing print files, unless you have the demand for high quality prints.)

    R
    rolands11696522
    Participant
    October 7, 2022

    Is there an update? Will it be fixed?

    S
    Samuel25374323yjz8
    Participant
    October 7, 2022

    Doubt it, we had to role back to a prvious version... definately not ideal 

    M
    morne5FEE
    Participating Frequently
    August 12, 2022

    So just an Update on the prining Problem.

    There was an Acrobat Update and the problem still persist.

     

    One of my Friends Company uses Citrix aswell and the also have the Same problem.

    I recommended Nitro Not the best solution and they are now in talks with Nitro to do a Trail.

    Acrobat you guys need to start looking at this problems there is a lot of product that is getting very close to what you guys are doing. Please get this fixed .

     

     

    nicov575183
    nicov575183
    Participant
    August 25, 2022

    I have the same issue for a terminal server farm used by 200-300 Users each day. Was hoping, the August Update 2022.002.20191 would provide a fix, but unfortunately not.

    alexs6208078
    alexs6208078
    Participant
    September 7, 2022

    We have the same issue printing with adobe reader and acrobat pro, we have reported to adobe in several occasions in the past 3yrs, and we were informed by Adobe Engineering that adobe doesn't support virtual environments, reason why there is no fix. so we have opted to use Foxit Reader, which free, and very lite app, and prints very fast.

    D
    DEANNA16B8
    Participant
    July 12, 2022

    Same exact issue here - I use gotomypc.com and when I attempt to print it does a quick "The document could not be printed" error and then it spits out a blank page(s).  Luckily I have nitroand that's actually a great .pdf program that doesn't give me this printing grief that Adobe has lately .. sure be good for adobe to get their fix done - the update today did not fix anything.

      M
      morne5FEE
      Participating Frequently
      July 13, 2022

      Sorry i have no time to do the logs been a bad Day. I will try my best to check tommorow.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      October 12, 2021

      Hi there

       

      Thanks for your time and patience.

       

      The planned update for Adobe Acrobat/Reader DC version 21.07.20099  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

      You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html .

       

      For more information about the new release please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-21-updates-are-l...

       

      Let us know if you experience any trouble and need more help

       

      Regards

      Amal

      F
      FixIT84
      Participant
      July 11, 2022

      Hi to every one,

      we incurred the same error using the Citrix universal redirected local printer on terminal server. The Acrobat Reader DC is updated: 22.001.20142  

      The problem is present undipendently from the Citrix Receiver version (from the older up to the last update). Just tryed print as image, open other PDF documents, etc. The unique way to print is using other PDF viewer.

      Reguards

      Davide

       

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      July 11, 2022

      Hi Davide

       

      Hope you are doing well and sorry to hear that

       

      Would you mind sharing the make and model of the printer you are using? Also please share the version of the Acrobat DC and the OS you are using?

      To check the version of the Acrobat go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

       

      Also, please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and check

       

      Regards

      Amal

      D
      dwight5E77
      Participant
      October 6, 2021

      HI, I also get an issue with Citrix re-directed printers with this latest patch. I have tried all things frrom Citrix, changed driver order, and Universal driver options.

      I get exactly the same issue 

      "The document could not be printed" error and then it spits out a blank page(s).

      Any update on this Adobe, will it be fixed in next patch ?

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