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wany_lee
wany_lee
Participating Frequently
May 17, 2022
Answered

When a pdf file open, the latest version of Acrobat Reader can't open the file.

  • May 17, 2022
  • 6 replies
  • 4367 views

Hello Adobe team,

 

I installed Acrobat Reader DC 2022.001.20117 version on my Windows 10.

When I opened the attached pdf file(test.pdf) which generated by HP DSS application, 

The acrobat reader didn't open the file and show the message like Insufficient data for an image.JPG.

 

But, other pdf reader programs such as Foxit and Microsoft Edge and Google Chrome open the file without any error.

 

Even Acrobat Reader 2018.011.20035 also open the file without the error.

 

So I guess the issue is caused by Acrobat Reader DC 2022.001.20117 version.

 

Could you check this issue ?

if this issue is the version, please let me know if you have a plan to fix it or not.

 

All the best,

Seungwan

This topic has been closed for replies.
Correct answer Test Screen Name

I have done a detailed analysis of this file. 

The image causing the message is

resource name Im0 Filter JPXDecode

DeviceRGB BPC8  H1240 x W1754 x 3 = 6,524,880 bytes
stream decodes to 6,524,880 bytes in Acrobat plug-in

I don't expect you to follow this, but this basically shows there IS EXACTLY ENOUGH data for the image. The message is wrong. Furthermore, I tested in Acrobat 9, Acrobat X and an older version of Acrobat DC. None of these gave the error. I conclude this a new bug in Acrobat Reader, and I advise you to report it. Include this information.

https://www.adobe.com/products/wishform.html

6 replies

T
Test Screen NameCorrect answer
Legend
May 18, 2022

I have done a detailed analysis of this file. 

The image causing the message is

resource name Im0 Filter JPXDecode

DeviceRGB BPC8  H1240 x W1754 x 3 = 6,524,880 bytes
stream decodes to 6,524,880 bytes in Acrobat plug-in

I don't expect you to follow this, but this basically shows there IS EXACTLY ENOUGH data for the image. The message is wrong. Furthermore, I tested in Acrobat 9, Acrobat X and an older version of Acrobat DC. None of these gave the error. I conclude this a new bug in Acrobat Reader, and I advise you to report it. Include this information.

https://www.adobe.com/products/wishform.html

    T
    Test Screen Name
    Legend
    May 18, 2022

    PS the bug also occurs in Acrobat Pro 2022.001.20017, not just in Reader.

      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      May 18, 2022

      When I open your file (with Acrobat Pro DC) I get the same warning as you, but after a few seconds the pages are displayed normally.
      Have you tried it?

      Acrobate du PDF, InDesigner et Photoshopographe
      wany_lee
      wany_leeAuthor
      Participating Frequently
      May 19, 2022

      I tried to reopen the file, but the issue kept happening.

      So I applied one of the solutions from https://helpx.adobe.com/acrobat/kb/insufficient-data-image.html  .

       

      And then this issue went away.

      Bernd Alheit
      Community Expert
      Bernd AlheitCommunity Expert
      Community Expert
      May 17, 2022

      Acrobat Reader DC 2022.001.20117 opens the file.

      wany_lee
      wany_leeAuthor
      Participating Frequently
      May 18, 2022

      did you install the version before and changed anything in settings ?

      Bernd Alheit
      Community Expert
      Bernd AlheitCommunity Expert
      Community Expert
      May 18, 2022

      I have not changed any settings.

      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      May 17, 2022

      It's not a version issue, it's a compression issue.

      I have replaced JPEG2000 compression by ZIP compression using the PDF Optimizer in Acrobat Pro, the file has become heavier but it opens without any warning (attached).

      Acrobate du PDF, InDesigner et Photoshopographe
      wany_lee
      wany_leeAuthor
      Participating Frequently
      May 17, 2022

      Thanks for your deep reviews.

       

      Do you mean the pdf file(test.pdf) has compression issue ?

       

      But the original file(test.pdf) generated by HP DSS application open in other pdf reader programs without any warning or error.And the previous Acrobat reader open without the same reason.

       

      Why does the previous Acrobat reader open the file without any warning ?

      The new version of Acrobat reader has different compression method from the previous Acrobat Reader ?

       

      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      May 17, 2022

      MOVED TO THE ACROBAT READER FORUM

      Acrobate du PDF, InDesigner et Photoshopographe
      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      May 17, 2022

      Did you read this? :

      https://helpx.adobe.com/acrobat/kb/insufficient-data-image.html

      Acrobate du PDF, InDesigner et Photoshopographe
      wany_lee
      wany_leeAuthor
      Participating Frequently
      May 17, 2022

      yes I have aleady read the link.

       

      I just want to know if the pdf generated by HP DSS applcaiton cause this issue or if the version of Acrobat Reader cause it.

       

       

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