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Sandy21977131yv10
Participant
November 28, 2021
Question

When I print to legal paper toner leaves smudges

  • November 28, 2021
  • 1 reply
  • 485 views

I have a Brothers HL-L6200DWT printer and Brothers says its an Adobe problem.  When I print a large file of letter and legal size pages I get ink smudges on my legal pages but not my letter.  Need help. 

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1 reply

Ria Tagra
Ria Tagra
Inspiring
December 1, 2021

Hi @Sandy21977131yv10 ,

 

Thanks for reporting the issue here.

Before sending the file for printing; inside the Print Dialog, there is a checkbox for "Choose paper source by PDF Page size". Please check that before printing; its unchecked by default.

Please update the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.... 

Do let us know, if the issue still persists.

 

Regards,

Ria

S
Sandy21977131yv10Author
Participant
December 11, 2021
I tried what you suggested, but I am still getting smudges on my legal pages from the lower tray of my brothers' printer.

Sandy Omer
Mobile Notary
602-471-5356
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